Services
Custom Development Production platforms, engineered from the ground up, for the problems that don't have an off-the-shelf answer.
IONYX builds custom software for organisations whose operational problem is too specific, too regulated, or too unusual for the SaaS market to have solved. We’ve built clinical decision platforms in travel medicine, public-facing volunteer recruitment systems integrated with Salesforce, two-sided marketplaces in aged care, expert engagement platforms for joint ventures in West Africa, and the operational platform behind one of the world’s largest travel assistance networks. Each of them is in production, supported by the same engineering team that built it, in environments where mistakes are costly.
Flexible systems built around your operations
We design and deliver tailored systems that connect platforms, streamline workflows, and provide the visibility needed to support day-to-day operations and decision-making.
Integration and connectivity
Connect systems and keep data in sync across platforms, improving accuracy, access, and consistency.
Custom workflows and platforms
Build portals and workflows tailored to your processes, supporting how your organisation operates in practice.
Reporting and visibility
Provide dashboards and reporting that give clear insight into performance, activity, and operational outcomes.
We work in any operational domain
Custom Development at IONYX isn’t a single industry capability. The platforms we’ve built sit across travel medicine, aged care, volunteering and member networks, government industry policy, global travel assistance, multi-partner mining joint ventures, and corporate web platforms for international alliances.
What ties them together isn’t the industry. It’s the shape of the problem. Multi-stakeholder workflows, regulatory or governance complexity, integrations with the systems of record that already run the operation, and operational stakes that mean the platform has to work in production from day one.
If your problem looks like that, Custom Development is what we do.
What we've built
Some of the platforms IONYX has built:
Globus
For International Assistance Group. The operational platform behind one of the world’s largest travel assistance networks, used by partner companies covering 118 million end users worldwide. 470K+ travel cases managed through the platform, with a 135% increase in user-reported efficiency from the IONYX redesign.
BedSearch
A two-sided platform connecting care coordinators with Australian residential aged care providers. Map-based vacancy search, automated placement workflow, role-based access across the multi-organisation care coordination ecosystem. Built for multi-tenant deployment from the start.
Fit2Fly
A clinical decision platform for travel medicine professionals, supporting the high-stakes determination of patient fitness to fly. Replaces manual cross-referencing and disconnected reference materials with a single structured assessment workflow.
The ICN Gateway redesign
A research-led UX redesign of one of Australia’s largest supplier networking platforms, with usability testing showing a 368% increase in clarity, 238% increase in efficiency, and 10/10 task completion across the user journey.
The Volunteering Queensland public site
A research-led UX redesign of one of Australia’s largest supplier networking platforms, with usability testing showing a 368% increase in clarity, 238% increase in efficiency, and 10/10 task completion across the user journey.
Capability Connection
Built during the early stages of the COVID-19 pandemic for the Department of Industry and the Industry Capability Network. A national industry capability register designed and built with 60+ stakeholders across Australia, helping local businesses promote capability and win back opportunities previously sourced offshore.
The International Assistance Group corporate website
A full corporate website rebuild for one of the world’s largest alliances of independent assistance companies. Public-facing member directory powered live through API from Globus, with the network’s 90+ countries searchable in real time.
The Technical Advisory Group (TAG) Portal for SimFer
A multi-partner expert engagement platform for the Simandou iron ore joint venture in Guinea, supporting structured service requests and approval workflow across the JV partner base.
How we work
We operate through structured processes designed to deliver reliable, adaptable systems that perform in real operational environments. Our focus is on consistency, control, and long-term performance.
Discovery and research
We start by understanding the actual operational problem rather than the requested solution. User interviews, contextual inquiry, stakeholder workshops, and survey research where appropriate. The goal is a scope built on evidence of what users and operators actually need.
Design and prototyping
Interactive prototypes tested with real users before engineering effort begins, with iteration grounded in measurable usability data rather than aesthetic preference. The case studies behind the ICN Gateway, Globus, and Shell QGC engagements all began with this approach.
Engineering and delivery
Production builds shipped through structured release cycles, with testing, Q/A, and deployment running on the same disciplined cadence that supports our productised platforms. Custom builds at IONYX inherit the engineering rigour of a productised product because they’re delivered by the same team that maintains it.
Ongoing development and support
Most of the platforms in our portfolio are still under active development years after launch. Globus is continuously evolving. Fit2Fly continues to be extended. The Shell Local & Indigenous Supplier Portal has shipped 20+ production releases since launch. The same engineering team that builds your platform supports it.
Start building the systems you actually need
Tell us what you need to build or connect, and we’ll assess the best approach.
